Last updated: 01/12/2025

At STS Gates, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK GDPR and applicable data protection laws. 

1. Information We Collect. We may collect the following information when you place an order or contact us: 

• Your name 

• Address 

• Email address 

• Phone number 

• Order details 

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We do not store credit or debit card information. Payments are handled securely through our payment provider. 

We do not collect sensitive personal data unless you explicitly provide it. 

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2. How We Use Your Information 

We use your information to: 

• Process and fulfil your orders 

• Contact you about your order or enquiries 

• Provide customer support 

• Maintain records for accounting and legal purposes 

We will only send marketing emails if you have explicitly consented. 

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3. Legal Bases for Processing 

We process your personal data under the following legal bases: 

• Contractual necessity. To fulfil your order 

• Legal obligation. Such as retaining records for tax purposes 

• Consent. For marketing communications 

• Legitimate interests. Responding to enquiries and improving our services 

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4. Sharing Your Information 

We may share your information with trusted third parties when necessary, such as: 

• Delivery couriers 

• Payment processors 

• Website hosting providers 

We only share what is required to complete the service and never sell your data. 

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5. How Long We Keep Your Data 

We keep your personal information only for as long as necessary to: 

• Fulfil your orders 

• Meet legal and accounting requirements 

After this period, your data is securely deleted. 

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6. Cookies 

Our website may use cookies to improve functionality and performance. You can control cookie settings in your browser. 

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7. Your Rights 

You have the right to: 

• Access the personal data we hold about you 

• Request corrections 

• Request deletion 

• Object to processing 

• Withdraw consent (for marketing) 

• Request a copy of your data (data portability) 

To exercise any of these rights, please email: sales@stsgates.net 

If you are unhappy with how we handle your data, you can complain to the ICO (Information Commissioner’s Office). 

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8. Security 

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. 

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9. Contact Us 

If you have any questions about this Privacy Policy or how your data is handled, please contact: 

Email: sales@stsgates.net 
Business Name: STS Gates 

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